IT Jobs In Kenya.

Title: Digital Lending Manager – Banking,

Industry: Banking,

Location: Nairobi,

Gross Salary: 140K – 200K,

Our client is a well-established financial institution. They seek to hire a motivated and result-oriented Digital Lending Manager. He/She will be tasked with spearheading the company’s e-commerce strategy with a strong focus on integrating new emerging technologies and innovation in order to growth the bank’s digital business portfolio.

Key Responsibilities

  • Develop digital financial services strategies to meet revenue and growth targets
  • Play key role in the strengthening and implementation of the company’s strategy 
  • Ability to foster strong collaborations with different stakeholders with the aim of promoting digital solutions that fulfil customer and business needs.
  • Continually drive improvements in the user experience and customer journey across all online touch points, in order to drive conversion rate optimization and revenue
  • Devise new ways to improve the digital customer journey through the use of Artificial Intelligence and Machine Learning.
  • Work with external agencies to provide SEO analysis and recommendations.
  • Be the key driver in developing and optimizing the performance and digital brand marketing of the E-commerce platform.
  • Improve customer satisfaction on the bank’s digital platform
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
  • Manage all the aspects of products lifecycle, including strategy, conceptualization, user research, feature requirements, user interface, prototyping, underwriting, rollout and enhancements
  • Respond creatively to inquiries and/or complaints while positively engaging those who may seek the company services via social media.
  • Ensure that the company digital presence and attributes are at par with global standards and best practices

Skills & Qualifications

  • Degree in Mathematics and Computing, Statistics, IT or in a Related field
  • A minimum of 2 years’ experience in a similar role 
  • Must be proficient in Mobile Lending and data analytic tools 
  • Must have experience in business development through digital platforms, brand awareness and promotion, product development and analysis of client preferences in the banking sector or Mobile wallet services. 
  • One must have spearheaded verifiable marketing campaigns both ATL and BTL 
  • Excellent communication skills, Good Leadership and interpersonal skills with ability to work effectively in a team 
  • Demonstrable understanding of the strategic role of marketing and communication to impact on business results.

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