‘He won’t cooperate with me- he says that was never part of his job description.’

‘She says I have never had any concerns about her performance before.’

‘Once we had a great relationship but now he seems to hate me.’

These are the kind of comments I hear regularly from clients who call us to assist when the performance management process falls apart.

There is no doubt that managing an employee’s performance can be one of the most challenging parts of any manager’s role.

 It’s frustrating, time-consuming, and it can demoralize the other people on your team. But what do you do about an employee who isn’t performing? How do you help turn around the problematic behavior? And how long do you let it go on before you cut your losses?

Here is a step-by-step guide on dealing with poor performance: